primary objective of this role is to achieve first-time resolution. This involves troubleshooting, diagnosing must be able to work well both independently and as part of a team. While we would really like to respond
resolution activities within Service Tickets including time logs. Verify all necessary information has been develop own knowledge and skills to assist with first-time fault resolution. Attend to designated RMM tool must be able to work well both independently and as part of a team. While we would really like to respond
relevant policy wordings. Able to make correct and timely decisions as informed by policy wordings. MS Office targets and objectives. Good organisational and time management skills. Able to plan and prioritise in
relevant policy wordings. Able to make correct and timely decisions as informed by policy wordings. MS Office targets and objectives. Good organisational and time management skills. Able to plan and prioritise in