with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will
with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will
operational activities at the point of sale in a timely and efficient manner. To maintain high levels of rewards. To ensure the safe handling of cash at all times. To proactively promote the Clicks' clubcard and provide the correct information to customers at all times. Knowledge: Basic maths calculations Retail/FMCG
operational activities at the point of sale in a timely and efficient manner. To maintain high levels of rewards. To ensure the safe handling of cash at all times. To proactively promote the Clicks' clubcard and provide the correct information to customers at all times. Knowledge: Basic maths calculations Retail/FMCG
provide the correct information to customers at all times. To efficiently execute all operational activities
provide the correct information to customers at all times. To efficiently execute all operational activities
provide the correct information to customers at all times. To efficiently execute all operational activities
provide the correct information to customers at all times. To efficiently execute all operational activities
in an efficient manner, including ensuring weekly time and attendance and employee records are complete
in an efficient manner, including ensuring weekly time and attendance and employee records are complete