maintenance during the engineering period. A) Handles the faults escalated from the front line of microwave (Management) B) Upgrades the faults that cannot be handled by the second line of microwave equipment to the
maintenance during the engineering period. A) Handles the faults escalated from the front line of microwave (Management) B) Upgrades the faults that cannot be handled by the second line of microwave equipment to the
service window for both change and incident handling
Tickets can be opened as service request
/>Service time DAM operations concerning ticket handling:
· Critical/High/medium/low: 7*24
Solution
time DAM operations concerning incident ticket handling:
· Critical: 1 Std.
· High: 4 Std.
handling:
· Critical: 1 Std.
· High: 4 Std.
customers or stakeholders) Work with product owners to handle backlogs and new requests Resolve conflicts and Ability to handle multiple assignments Attention to detail Ability to meet deadlines and handle priority
customers or stakeholders) Work with product owners to handle backlogs and new requests Resolve conflicts and Ability to handle multiple assignments Attention to detail Ability to meet deadlines and handle priority
customer satisfaction, resolve complaints, and handle escalations.
2.Evaluate overall performance and align efforts for cost management.
5.Handle contract escalations, communicate with stakeholders retrieval.
Exceptional Organizational skills handling complex tasks, projects, and deadlines.
Strategic
stakeholders)
qualification will enable you to:
IT qualified person to join the team. You will handle software upgrades and releases
Matric
software versions and related supporting documents. ?Handles major problems and outputs problem analysis reports operations in a large-scale network. ?Be capable of handling difficult and emergency faults. ?Support for bidding