required standards for the team Implemented team operational risk and governance structures, measures and financial goals and targets Operating Model: Implement team operational plans and manage that the defined team's core operational internal processes and internal supply chain Resolve team operational conflicts the team to operate in a mutually supportive manner to achieve successful delivery Operational Implementation and implement daily, weekly and/or quarterly operational changes within the team to respond to important
of a team that tackles some of the world's most pressing challenges using technology. Understanding the
technical and service standards. Responsibilities: Operational Planning: • Develop and implement strategies Plan and coordinate team activities to meet operational goals. • Analyse performance data to continually and remove operational blockers Operational Implementation: • Oversee the day-to-day operations of the second compromising on service quality. • Regularly review operational expenses and seek opportunities for efficiency Experience: • Minimum 3 years' experience in customer operations • 2 Years experience in Similar role in an ISP
enhancements and the end results are stable systems that operate in line with the business rules. Accountabilities: appropriate leader or stakeholders - Ensure day to day operational support required from area of specialisation implement specialist knowledge within the day to day operations of the organisation Maintain expertise level improve our Customer's experiences -Driving operational efficiencies -Influence: Engage with Customers right for AfroCentric and Customers -Owning operational decisions and knowing oneself Knowledge -Knowledge
ICT sector, particularly in understanding the operations of major vendors such as, but not limited to capacity Extensive knowledge of client service operations, including end-user devices (printing, laptops
CCTV monitoring template to be completed by the Operator at set time intervals confirming the JD and monitoring Alarm Monitoring and Tracking 11. Monitor CCTV operational processes. 12. Obtain Camera Footage from NVR
CCTV monitoring template to be completed by the Operator at set time intervals confirming the JD and monitoring Alarm Monitoring and Tracking 11. Monitor CCTV operational processes. 12. Obtain Camera Footage from NVR
appropriate leader or stakeholders - Ensure day to day operational support required from area of specialisation implement specialist knowledge within the day to day operations of the organisation Maintain expertise level specialisation Generic Objectives Specific deliverables: Operating Model: -Ensure availability of IT systems to the improve our Customer's experiences -Driving operational efficiencies -Credibility: Lead with integrity right for AfroCentric and Customers -Owning operational decisions and knowing oneself -Collaboration:
Strong communication skills Knowledge of all MS operating systems with a basic understanding of server OS
SQL/C# Developer will be part of our client's operational development team directly supporting the call programming language along with C#. Our client operates in an exciting, high paced and demanding environment desktop support, SQL and C# .Net developers operating on a mainly Microsoft stack with some specific small to medium sized SQL projects to solve operational business requirements as well as data manipulation demanding queries and the side effects on a busy operational call centre. Create and maintain constraints