Management (IM) - Change Management (CM) - Problem Management (PM) - IT Operations Process Controls Advantageous
with ITIL processes (Incident, Change and Problem management) Analyse and resolve problem tickets Resolve
of ITIL processes (Incident, Change, and Problem management) Advantageous Skills: - Experience with cloud Familiarity with ITIL processes (Problem, Incident, Change management)
Incident Management Assisting with Incident and Problem management by identifying and reporting re-occurring causes as well as problem re-occurrences, in order to assist with Incident management. Utilising various Certificates Strong Communication Skills Problem solving Skills Time Management Skills Quality management skills
Management (ITSM/ITIL). Incident Management, Problem Management, Change Management & Release Management
with ITIL processes (Incident, Change and Problem management) Experience in provider steering Any additional
incident management, change management and problem management. Advantageous Skills: ITIL certification
Management: Incidents Monitoring, manage SLAs, problem management reporting, ITIL Ops: Azur Cloud, Linux and
processes, including Incident, Problem, and Configuration Management. - Actively participate in Agile
processes, including Incident, Problem, and Configuration Management. - Actively participate in Agile