Implement, standardise and document process flows and standard operating procedures Develop, implement and
the various operational risk processes: Maintain an inventory of operational risk events including incidences Continuity Planning (BCP) process to ensure the bank's readiness to operate during and after disruptive
the various operational risk processes: Maintain an inventory of operational risk events including incidences Continuity Planning (BCP) process to ensure the bank's readiness to operate during and after disruptive
Job Objectives
rates and responses; processing times; effective resource utilization during operation and where the system
methodologies, and various business processes for the purpose of refining operational efficiency and identifying
rates and responses; processing times; effective resource utilisation during operation and where the system
Proactively monitors the work queues Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA Updates tickets with resolution tasks performed Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents