expert knowledge on specific products, pricing, application procedure, processing and timelines in order to to drive and achieve relevant product and service targets. Ensure all communications with clients are
are met. Key focus is to support the client's product adoption, growth, and retention. Manage the tickets video, or phone call. Own reactive client success processes: cancellations, negative feedback, advice/queries recommendations on how to get the most from products/services Own proactive processes: host webinars, assist with the clients engaged with company and actively using products/services. Build customer loyalty to reduce churn
achieve resolution in a timely manner Maintain product knowledge to answer customer questions and make and improve processes Develop and maintain a comprehensive understanding of our products and services
tax filings, documentation, and reconciliation processes. Client Support: Provide strategic guidance and success initiatives and achieve business objectives. Process Improvement: Handling Customer Success platforms communication. Business intuition: Our customers and products involve financial and technical aspects, so you
Remuneration: Basic: R8,000 R2,000 attendance and productivity bonus Average upsell retention commission: trust pilot as evidence of the quality of our product and our commitment to customer service and we are daylight saving) Typical queries: Delivery queries Product queries Warranty (The role is working from home
Remuneration: Basic: R8,000 R2,000 attendance and productivity bonus Average upsell retention commission: trust pilot as evidence of the quality of our product and our commitment to customer service and we are daylight saving) Typical queries: Delivery queries Product queries Warranty (The role is working from home
Remuneration: Basic: R8,000 R2,000 attendance and productivity bonus Average upsell retention commission: trust pilot as evidence of the quality of our product and our commitment to customer service and we are daylight saving) Typical queries: Delivery queries Product queries Warranty (The role is working from home
Remuneration: Basic: R8,000 R2,000 attendance and productivity bonus Average upsell retention commission: trust pilot as evidence of the quality of our product and our commitment to customer service and we are daylight saving) Typical queries: Delivery queries Product queries Warranty (The role is working from home
Remuneration: Basic: R8,000 R2,000 attendance and productivity bonus Average upsell retention commission: trust pilot as evidence of the quality of our product and our commitment to customer service and we are daylight saving) Typical queries: Delivery queries Product queries Warranty (The role is working from home
Remuneration: Basic: R8,000 R2,000 attendance and productivity bonus Average upsell retention commission: trust pilot as evidence of the quality of our product and our commitment to customer service and we are daylight saving) Typical queries: Delivery queries Product queries Warranty (The role is working from home