strategy Engage stakeholders and manage adherence to Service Level Agreement (SLA) where applicable Ensure requirements Monitor and manage the productivity of service providers as per the SLA Maintain hygiene, health and Joint Ventures (JV's) Complete and monitor service provider scorecards as per the SLA (Blitz's, security in-store processes Ensure compliance to Consumer Protection Act Ensure implementation and action outcomes operations processes Ensure exceptional customer service at all touch points Ensure efficient shop-keeping
strategy Engage stakeholders and manage adherence to Service Level Agreement (SLA) where applicable Ensure requirements Monitor and manage the productivity of service providers as per the SLA Maintain hygiene, health and Joint Ventures (JV's) Complete and monitor service provider scorecards as per the SLA (Blitz's, security in-store processes Ensure compliance to Consumer Protection Act Ensure implementation and action outcomes operations processes Ensure exceptional customer service at all touch points Ensure efficient shop-keeping