Phakisa Holdings are looking for a Service Point Advisor Gugulethu & Kuilsriver. Matric Good communication
customer needs, delivering a first-class customer service while remaining committed to treating customers Provide customers with comprehensive product and service information. Utilise our in-house operating system and workflow monitoring. Ensure compliance with Service Level Agreements (SLAs) by completing cases within within agreed-upon timeframes. Uphold customer service quality standards and align with established business organisational skills). Salary and working hours: Market related, based on the level of experience Shift Allowance
Encourage all staff to share ideas and progress on service improvement, and ensureregular communication with telephone etiquette. Initiative and drive. Market Related
Manager and his/her team to deliver outstanding service to clients and achieve revenue targets. A crucial support is provided to the Operations Manager on services and breakdowns for clients. Plan, schedule, and and dispatch Technicians on-site to complete services and breakdowns. Attend or conduct planning meetings Ensure reports are monitored and maintained: Service Reports, Driver Abuse Reports, Vehicle Reports and resolve queries. Handle the administration, servicing, and maintenance of vehicles. Support the Technicians
Diploma in Marketing, Communications or Public Relations Public Relations experience would prove to be advantageous on how to utilize social media platforms Market Related
paralegal certification program of education and training, or an associate degree in paralegal studies Proficient effectively in a busy, team-oriented environment Market related
of information when necessary. Any other admin-related duties as requested. At least 2 years experience degree in Business Administration, Management, or a related field is preferred but not required. Good Matric
and gather feedback to continuously improve our services. Qualifications Diploma / degree in events management
energetic personality Own transport Non Smoker Market Related
and orderly. Maintain professional levels and services. Key qualifications / requirements Computer literacy