Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
QA Manager who has a BSc in Micro / Food Technology/ BTech Quality, proven QA and FSMS exp. req. for incumbent will direct the team, implement and manage QA systems to ensure consistency and compliance with customer specifications. Should you have any queries, call Antoinette or Kaylin on 0861 FENRIS (336747). Responsibilities: Manage QA external service providers (SCS Africa, GOTECH and ECOLAB). Effective management of QA budget
and we are seeking to hire highly experienced Call Centre SALES agents. We invest our time and energy into Matric certificate/ NQF Level 4 A MINIMUM of 6 months call center SALES experience A positive attitude (PLEASE
their sales strategy. You will be responsible for calling on hardware retail outlets in the KZN Region, fostering taker. Key Responsibilities: Prospecting and Cold Calling: Identify and target potential hardware retailers customer base through proactive prospecting and cold calling efforts. Account Management: Build and maintain
with the objective of resolving or completing the call objective(s), documenting all required information daily production environment and will participate in QA roll outs in training and nesting sign offs Extract stakeholders to ensure alignment Deliver 2hr weekly call handling to maintain skill Outputs of Job Successful quality assessments, examining and feeding back on calls on a range of areas, including customer experience Mathematics Minimum 2 years' experience in Contact Centre Environment preferably in an analytical role Organized
Excellent Track record in Direct Marketing/Call Centre or Dealership Industries Matric Fluent in ENGLISH
Excellent Track record in Direct Marketing/Call Centre or Dealership Industries Matric Fluent in ENGLISH
expansion of our Sales Department. We have several call centre sales postions available and require candidates financial products telephonically within a contact centre environment. Build strong customer relationships
Sales generation at required profit margins Cold calling, canvassing for new business throughout the relevant license and own transport 3 - 5 years strong Call Centre Sales experience Computer literate on MS Word