Qa Call Centre Jobs in South Africa
Customer service / support
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Call Centre Agent Durban
Saflin Consulting Ltd
eThekwini
R10k - R15k Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
share this job on whatsappCall Centre Agent R10k - R15k Durban Springfield R10k - R15k
Saflin Consulting LtdeThekwini
R10k - R15k Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Centre Manager Rosebank
Outside CapitalJohannesburg
The Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of Glacier product and process knowledge Proven Call Centre management experience will be an advantage
Inbound Client Contact Centre Administrator
Masa Outsourcing LtdSouth Africa
an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high web touchpoint. Resolve a minimum of 30 telephone calls per day. To respond to and resolve about 15 general/claim-related To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records to the client when necessary. To achieve a minimum QA (quality standard) of 90%. Interacting with medical
Communication Centre: Support Manager - Rosebank
Outside CapitalJohannesburg
The Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of Glacier product and process knowledge Proven Call Centre management experience will be an advantage
Parts & Accessory Technical Support Consultant- Parts Distribution Centre Market Related
Haval Motors South AfricaSouth Africa
Align with and drive Parts PDC (Parts Distribution Centre) daily service level goals and operating plan.
Client Administrator Cape Town - Cape Flats (maccassar - Landsdowne)
Masa Outsourcing LtdSouth Africa
an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high web touchpoint. Resolve a minimum of 30 telephone calls per day. To respond to and resolve about 15 general/claim-related To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records to the client when necessary. To achieve a minimum QA (quality standard) of 90%. Interacting with medical
Team Leader Cape Town
CareerboxCape Town Region
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered issues arising during the course of operations and QA sessions. Is available for employees who experience months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
Customer Care Manager R20 000.00 - R30 000.00
Wintertide Trading 39 Ta Hr SolutionsBloemfontein
R20 000.00 - R30 000.00 and/or personnel management. Experience in a Call Centre, sales/marketing, and high-quality customer support the branch. Training agents Managing conflict Call Centre management experience will be advantageous R20
Customer Care Manager Bloemfontein
Wintertide Trading 39 Ta Hr SolutionsBloemfontein
R20 000.00 - R30 000.00 and/or personnel management. Experience in a Call Centre, sales/marketing, and high-quality customer support the branch. Training agents Managing conflict Call Centre management experience will be advantageous R20
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