buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly. Meeting in-order to resolve outstanding account queries Quality Management and Reporting: Evaluation of all Key Items such as quality of work, deadlines met, and query handling will be checked. Quality of e-mails, calls calls and letters sent will be evaluated. Quality of notes and information saved in Excalibur. Reports
buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly. Meeting in-order to resolve outstanding account queries Quality Management and Reporting: Evaluation of all Key Items such as quality of work, deadlines met, and query handling will be checked. Quality of e-mails, calls calls and letters sent will be evaluated. Quality of notes and information saved in Excalibur. Reports
internal and external) towards rendering highest quality of services.
regulations are adhered to
Quality Management Systems
roll forward and are modifiable Meets the basic Quality Assurance Checks Ensure that time is utilized efficiently
roll forward and are modifiable Meets the basic Quality Assurance Checks Ensure that time is utilized efficiently
internal and external) towards rendering highest quality of services.
internal and external) towards rendering highest quality of services.
and experienced in spreadsheet packages.