buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly. Meeting in-order to resolve outstanding account queries Quality Management and Reporting: Evaluation of all Key Items such as quality of work, deadlines met, and query handling will be checked. Quality of e-mails, calls calls and letters sent will be evaluated. Quality of notes and information saved in Excalibur. Reports
buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly. Meeting in-order to resolve outstanding account queries Quality Management and Reporting: Evaluation of all Key Items such as quality of work, deadlines met, and query handling will be checked. Quality of e-mails, calls calls and letters sent will be evaluated. Quality of notes and information saved in Excalibur. Reports