focus on First Call Resolution Ensuring work, task quality and integrity is maintained and continuously improved Key Responsibilities: Coaches the team to ensure quality of delivery meets the appropriate standard Analyzing portfolio effectively Conducting and maintaining quality checks and standards within their relevant teams
focus on First Call Resolution Ensuring work, task quality and integrity is maintained and continuously improved Key Responsibilities: Coaches the team to ensure quality of delivery meets the appropriate standard Analyzing portfolio effectively Conducting and maintaining quality checks and standards within their relevant teams