Quality Assurance Call Center Jobs in South Africa
Call Centre Agent Durban
Saflin Consulting Ltd
eThekwini
R10k - R15k Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
share this job on whatsappCall Centre Agent R10k - R15k Durban Springfield R10k - R15k
Saflin Consulting LtdeThekwini
R10k - R15k Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Inbound Supervisor - Ho
Keith Ho BetxchangeSouth Africa
and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to comprehensive call logs and reports. Keep records of all conversations in the call center database. Database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong knowledge team to achieve targets. Proficient in using call center software and related technologies. Problem-solving
Inbound Supervisor Wynberg
Keith Ho BetxchangeSouth Africa
and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to comprehensive call logs and reports. Keep records of all conversations in the call center database. Database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong knowledge team to achieve targets. Proficient in using call center software and related technologies. Problem-solving
Helpdesk Operator
Clicks Group LimitedCape Town City Centre
incoming calls to the helpdesk and log all calls accurately and professionally. To allocate calls to the the correct department and ensure that the call is executed followed up if required and closed on completion from the department responsible for executing the call. Ensure all store queries are effectively resolved standard. Work & Call quality assessments by means of quality and assurance processes. Follow up up and provide feedback on calls logged to ensure that the service is being delivered according to SLA's
Helpdesk Operator Cape Town
Clicks Group LimitedCape Town City Centre
incoming calls to the helpdesk and log all calls accurately and professionally. To allocate calls to the the correct department and ensure that the call is executed followed up if required and closed on completion from the department responsible for executing the call. Ensure all store queries are effectively resolved standard. Work & Call quality assessments by means of quality and assurance processes. Follow up up and provide feedback on calls logged to ensure that the service is being delivered according to SLA's
Associate Consultant Port Elizabeth
Rainmaker Acquisiton CcPort Elizabeth
R5000 - R6000 per month focus of your role will be to perform outbound calls for confirmation of cover and other questions that teams and you may also be involved with the quality assurance of all captured information your colleagues health-related terminology is preferable • Previous call centre or customer service experience is preferable organised and have administrative skills • You are quality driven • You have the ability to pay attention
Associate Tele-underwriting Consultant - Port Elizabeth - Afrikaans Speaking R5000 - R6000 Per Month
Rainmaker Acquisiton CcPort Elizabeth
R5000 - R6000 per month focus of your role will be to perform outbound calls for confirmation of cover and other questions that teams and you may also be involved with the quality assurance of all captured information your colleagues health-related terminology is preferable • Previous call centre or customer service experience is preferable organised and have administrative skills • You are quality driven • You have the ability to pay attention
Associate Consultant Port Elizabeth
Rainmaker Acquisiton CcPort Elizabeth
R6 200.00 with a 40% monthly incentive teams and you may also be involved with the quality assurance of all captured information your colleagues experience in short- or long-term insurance • Previous call centre or customer service experience is preferable organised and have administrative skills • You are quality driven • You have the ability to pay attention
Associate Claims Chase Consultant - Port Elizabeth R6 200.00 With A 40% Monthly Incentive
Rainmaker Acquisiton CcPort Elizabeth
R6 200.00 with a 40% monthly incentive teams and you may also be involved with the quality assurance of all captured information your colleagues experience in short- or long-term insurance • Previous call centre or customer service experience is preferable organised and have administrative skills • You are quality driven • You have the ability to pay attention
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