Quality Assurance Call Center Jobs in South Africa

Team Leader Cape Town

 Careerbox

Cape Town Region

Purpose To provide quality and efficient service to our clients leading, managing, developing and motivating motivating a team of call centre agents. Responsibilities KRA / Main Outputs and Responsibilities Detailed agent performance and conduct regular quality assurance checks of call and ensure processes and procedures departmental procedures. Create and maintain a high-quality work environment so team members are motivated months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory

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