by discussing client requirements either via call centre or over e-mail advising on suitable options in to payment processes. Maintain high levels of quality and productivity by managing workload and meeting reduce errors and losses and take pride in your quality of work. Offer world-class service. Develop a culture
PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that
responses to general inquiries. Answer incoming calls and promptly address customer inquiries. Provide and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated productivity standards while ensuring adherence to quality benchmarks. Perform daily administrative tasks agreed-upon timeframes. Uphold customer service quality standards and align with established business processes
responses to general inquiries. Answer incoming calls and promptly address customer inquiries. Provide and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated productivity standards while ensuring adherence to quality benchmarks. Perform daily administrative tasks agreed-upon timeframes. Uphold customer service quality standards and align with established business processes
enhancing overall efficiency.
responsible for managing inbound and outbound calls, directing calls to the appropriate departments or individuals
Responsibilities:
Answering and directing incoming calls in a professional manner
Taking messages and
Reference: CPT000569-AC-1 A specialist in high quality ergonomic furniture have an exciting opportunity Switchboard – Answering and transferring incoming calls Log attendance register for all staff Maintaining
Reference: CPT000569-AC-1 A specialist in high quality ergonomic furniture have an exciting opportunity Switchboard – Answering and transferring incoming calls Log attendance register for all staff Maintaining
Linkedin, and Google searching.
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