by discussing client requirements either via call centre or over e-mail advising on suitable options in to payment processes. Maintain high levels of quality and productivity by managing workload and meeting reduce errors and losses and take pride in your quality of work. Offer world-class service. Develop a culture
Director responsible for Admin, HR, Payroll and Quality. You will undertake any administration tasks required binding and laminating of materials and processing quality audits , filing and ensuring that data is stored Director responsible for Admin, HR, Payroll and Quality. – Assist Administrator to check stock and printing for managers. – Create and amend forms including Quality Audits for new clients. – Support individual Operations incoming telephone calls when help desk team are not able to take the call. Pass call to a suitable person
PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that
experience in scanning and indexing within a call centre back office environment Computer literate (MS
experience in scanning and indexing within a call centre back office environment Computer literate (MS
performance management / monitoring (Cost, Timeframes, Quality, Show stoppers) Project stakeholder management technology available in the market for distribution centres Recycling champion for the Western Cape division Working knowledge and experience of a Distribution Centre/supply chain will be advantageous Computer literate
responses to general inquiries. Answer incoming calls and promptly address customer inquiries. Provide and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated productivity standards while ensuring adherence to quality benchmarks. Perform daily administrative tasks agreed-upon timeframes. Uphold customer service quality standards and align with established business processes
responses to general inquiries. Answer incoming calls and promptly address customer inquiries. Provide and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated productivity standards while ensuring adherence to quality benchmarks. Perform daily administrative tasks agreed-upon timeframes. Uphold customer service quality standards and align with established business processes
customer-facing roles with a focus on providing high-quality service Experience in a learning and development preparing workshop reports, presentations, Quality Assurance and Evaluation: Assist in monitoring and evaluating
customer-facing roles with a focus on providing high-quality service Experience in a learning and development preparing workshop reports, presentations, Quality Assurance and Evaluation: Assist in monitoring and evaluating