To ensure correct allocation of calls, follow-up on call closure as well as first time fix, and to close the loop by providing feedback on customer call resolution satisfaction and ensure that customer Service Level Agreement's are met. Manage Support Technicians (STs) to drive customer service exce
Description IGrow Wealth Investments, South Africa's 1 Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. Operational Management Oversee Daily Operations: Ensure the smooth running of the call centre operations, handling inbound and outbound calls
Description IGrow Wealth Investments, South Africa's 1 Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. Operational Management Oversee Daily Operations: Ensure the smooth running of the call centre operations, handling inbound and outbound calls