seeking a Quality Assurance Agent with 5 year's quality management experience in a Call Centre environment to Minimum 8 years (preferably over 10 years) in quality management, including: Quality Assurance, Service Desk
Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to Minimum 8 years (preferably over 10 years) in quality management, including: Quality Assurance, Service Desk
constraints of scope, quality, time, and cost. Assists the Programme / Project Manager/s with project budget Adheres to standards and code of conduct. Quality Management: Adheres to standards and code of conduct
functionality, quality, communication and cost and does so within established programme management methodology allocation and procurement processes Knowledge of Quality Management . Knowledge of Disaster Recovery Knowledge
schedule
and quality. Role Outcomes: Project initiation – Project charter Project planning – Project management plan Project schedule Project budget Project quality plan Risk management plan Monitoring and controlling of project and completed to time, quality and budget constraints. Tasks and Activities Manage Projects Able to manage scope, time, cost, quality, human resource, communication, risk and procurement management plans, including budgeting and cost control. Proficient in: Quality Management The management of the quality of the deliverables
Problem solving Skills Time Management Skills Quality management skills Organisation skills Ability to work
improvements and identify process enhancements for quality management.
constraints of scope, quality, time, and cost. Assists the Programme / Project Manager/s with project budget Adheres to standards and code of conduct. Quality Management: Adheres to standards and code of conduct
performance and quality metrics. Define long term Metadata strategy and capabilities. Manage Master data that is key to the business. Define data quality approach. Manage and monitor data quality reporting. Support experience with data quality, data lineage, data security, data privacy, data lifecycle management, data issue