Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting Assisting with Incident and Problem management by identifying and reporting re-occurring errors/problems to re-occurrences, in order to assist with Incident management. Utilising various resources to resolve critical further investigation and resolution. Escalating to management in said event/circumstances as described above Skills Problem solving Skills Time Management Skills Quality management skills Organisation skills Ability
collaborate with various stakeholders, including line managers, subject matter experts, and team members. Strong findings effectively. Managing and interacting with key stakeholders. Building and managing expectations. Motivating Methodologies such as Total Quality Management (TQM),Business Process Management (BPM) – specifically (BPMN2)