includes building portals, adding apps, users and user data, app testing, resets, and troubleshooting. Your client onboarding experience which results in excellent product adoption. Leadership & Team Support questions and generally provide a high level of customer empathy. Setting expectation during the onboarding Technical customer support experience Experience with Microsoft365 Admin Centre, Google Workspace Admin, MS
Technical Account Manager works closely with customers to understand and improve their client journey company and actively using products/services. Build customer loyalty to reduce churn and increase upsell opportunities experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build rapport
revenue operations and CRM platforms and structure data flows, as well as owning the nurture and email sequences Management Creating a data cleanness structure Restructuring and setting up an optimised data structure within Creation and Management - Take ownership of the data and key data systems and providing support to relevant relevant departments and stakeholders with creating custom reporting that can be automated and shared throughout and/or API's that are needed to source the relevant data Own means of reliable transportation Ability to
in accordance with set objectives. Analysing customer requirements to identify value add opportunities according to customer and company requirements. Presenting structured proposals relating to customer requirements Establishing excellent professional business relationships with customers. Establishing excellent working vehicle. A strong customer service orientation and the ability to develop strategic customer relationships
in accordance with set objectives. Analysing customer requirements to identify value add opportunities according to customer and company requirements. Presenting structured proposals relating to customer requirements Establishing excellent professional business relationships with customers. Establishing excellent working vehicle. A strong customer service orientation and the ability to develop strategic customer relationships
sales targets are achieved. Build a portfolio of customers, both existing and new (business development) development) Maintain an accurate database of customers, their locations and fields of business. Analyse and monitor of your customer portfolio. Monitor sales trends in the industry as well as amongst customers. Monitor Monitor customer prospects, projected and actual sales, opposing activity, pricing, and product specifications deliver to customers as part of our drive for quality customer service. Provide exceptional customer service
sales targets are achieved. Build a portfolio of customers, both existing and new (business development) development) Maintain an accurate database of customers, their locations and fields of business. Analyse and monitor of your customer portfolio. Monitor sales trends in the industry as well as amongst customers. Monitor Monitor customer prospects, projected and actual sales, opposing activity, pricing, and product specifications deliver to customers as part of our drive for quality customer service. Provide exceptional customer service
team. Establish and nurture relationships with customers to facilitate debt collection. Receive and process transactions, including discounts and rebates. Handle customer claims such as damages and pricing discrepancies copy invoices to customers at month-end. Address and resolve queries appearing on customer accounts promptly manner. Prepare monthly customer reconciliations. Familiarity with customer trading terms and processing with policy requirements. Conduct A/R analysis by customer and perform accruals/provisions as needed. Undertake
business. Build and promote strong, long-lasting customer relationships by partnering with them and understanding activities, progress, and pipeline insights to customers. Any other functions that may require the incumbent in reaching out to leads and generating sales. Excellent verbal, negotiation, and presentation skills.
business. Build and promote strong, long-lasting customer relationships by partnering with them and understanding activities, progress, and pipeline insights to customers. Any other functions that may require the incumbent in reaching out to leads and generating sales. Excellent verbal, negotiation, and presentation skills.