for clients and members in line with the Member Experience strategy and deliver on defined ‘moments of truth’ DESCRIPTION Member segmentation and enhance the member experience • Segment members, understand their profiles • Identify the gaps or shortfalls in member experience across all touchpoints, for all kinds of customer improvement and ensure that gaps in the customer experience- irrespective of where they occur in the journey correction to ensure the member has a seamless experience • Ensure omni-channels are designed and in place
risk to stakeholders. • REQUIRED MINIMUM WORK EXPERIENCE AND QUALIFICATIONS •Relevant Bachelor’s Degree 6 years job-related experience, which should include at least 2 years’ experience in a management role
reports. •People Management. REQUIRED MINIMUM WORK EXPERIENCE AND QUALIFICATIONS •Minimum Requirement: CA (SA)/ finance/Development Finance or equivalent. •5 years’ experience in structured Credit and Investment environment