based in Camps Bay on the beachfront seeks a Night Manager to join their Front Office Team.
The position the day shift. Responsible to check in guests and manage any requests they might have. Ensure excellent in process, assign rooms, issuing room keys and managing requests
of groups to property management and events to the relevant operations manager Accurately record and reservations, e.g. extensions, early departures etc. Manage No Show's Dealing with special requests Liaise be determined by the requirements of the Support Centre and will include late shifts to 21H00 and weekends
of groups to property management and events to the relevant operations manager Accurately record and reservations, e.g. extensions, early departures etc. Manage No Show's Dealing with special requests Liaise be determined by the requirements of the Support Centre and will include late shifts to 21H00 and weekends
reservations made by phone/fax/email in the Property management system (Opera) Transfers to/from the properties reservations such as extensions, early departures, etc Manage “no show” reservations by investigation and recording Liaise with Reservations/ Finance & Sales Manager for all reservations requiring credit approval Reservations Manager and Front Office. Guest complaints and follow up – communicated to management Accept waitlist environment 2-years Opera Experience Hospitality Management Diploma advantageous Microsoft Suite
reservations made by phone/fax/email in the Property management system (Opera) Transfers to/from the properties reservations such as extensions, early departures, etc Manage “no show” reservations by investigation and recording Liaise with Reservations/ Finance & Sales Manager for all reservations requiring credit approval Reservations Manager and Front Office. Guest complaints and follow up – communicated to management Accept waitlist environment 2-years Opera Experience Hospitality Management Diploma advantageous Microsoft Suite
May 2024
Reports to: Spa Manager
TRADING HOURS & SHIFTS:Manager