managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered the course of operations and QA sessions. Is available for employees who experience work problems providing months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity Agreements Ensuring acceptable talk time and phone availability levels Client retention and increasing average Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity Agreements Ensuring acceptable talk time and phone availability levels Client retention and increasing average Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email
their families financial futures to them. The role calls for formal in-house training, the completion of
their families financial futures to them. The role calls for formal in-house training, the completion of