1st and 2nd line technical support to business customers. About the Company We pride ourselves immensely receive, consummately professional, world-class customer service. We offer exceptional telephone services a recipe that not every cook can prepare. Our Customer Experience team currently consists of 4 sales South African customers. This can be by phone, chat or e-mail. We're looking for a customer service wizard configuring VoIP phones , making changes on the customers cloud-based PBX , troubleshooting call quality
professionally with business users and vendors to provide customer service within agreed service levels To ensure requests are resolved effectively with high level of customer To perform standby work from time to time in the Knowledge of governance framework Knowledge of customer service and incident management processes Strong Delivering Results & Meeting Customer Expectations Why Clicks; We look for customer-obsessed people with a
in the UK, SA, Europe, Asia, and the US. Visit customer sites/offices to troubleshoot, configure and implement opportunities to improve what they do, improve customers IT systems, and find smarter ways to deliver excellent topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Get involved involved and deliver in complex projects for customers. Assist with technical presales, design, and project keeping management skills. Presentable and excellent customer facing, communications and phone skills. Be commercial
technical support to our internal and external customers. You will be responsible for the smooth operation improvements to streamline operations and enhance customer satisfaction. Manage workload and prioritize tasks
exceptional software solutions, then this opportunity is custom-tailored for you Job Description: Join their fellowship
products Requirements gathering and testing of custom reports and dashboards Assist with data gathering
achieve results
Proficient in - Customer Service Techniques
Cultivates innovation - Contributing through others Customer focus - Contributing through others Drives results
capable of playing the role of liaison between Customer, (ROG Online OPS) and ROG IT Online Fulfilment
capable of playing the role of liaison between Customer, (ROG Online OPS) and ROG IT Online Fulfilment