Field service perform above tasks on site at customers as required, both on surface and possibly underground and attend promptly to equipment breakdowns at customer sites. Carrying out service and repairs on mechanical Commissioning of new or refurbished equipment at customers. Provide training on supplied equipment either Execute service agreement duties (or signs) with customers for maintenance or inspection of their equipment on customer equipment. Perform maintenance, diagnostics, repairs and troubleshooting on customer equipment
including but not limited to repairs, maintenance, and customer service.
including but not limited to repairs, maintenance, and customer service.
Richards Bay. The Spare Parts Manager reports to the Customer Relations Manager and manages 6 subordinates. spare parts revenue as well as the increase of the customer service levels. This position is key for the increase increase of turnover and profitability by increasing customer satisfaction. Spare Parts function Manage the parts and implement a process roadmap to fulfil customer demand. Budgeting and forecasting order intake and market offerings. Expedite all customer orders. Manage customer relationships with regular progress
and customer acceptance tests of the configured MCC and control systems in-house and at customer sites support at customer sites.
ad-hoc incidence fault reports and resolutions to customers as required Prevention of on-air technical faults to the specification requirements in line with customer requirements & Company Procurement policy asset verification exercise (manual or scan) Customers served in technical proficient, friendly and helpful with customer request and address non-conformance Technical assistance & guidance to customers regarding best alternative options Attended resolutions to customer requests/ complaints Compliance with performance
ad-hoc incidence fault reports and resolutions to customers as required Prevention of on-air technical faults to the specification requirements in line with customer requirements & Company Procurement policy asset verification exercise (manual or scan) Customers served in technical proficient, friendly and helpful with customer request and address non-conformance Technical assistance & guidance to customers regarding best alternative options Attended resolutions to customer requests/ complaints Compliance with performance
Meet or exceed customer Quality requirements (Ensure products meet customer specifications, standards implement actions to alleviate risks to ensure customer requirements).
Auditors may randomly pick up a sample of the customers' records, and check for follow up, response time time, and actions taken in response to customer feedback reports. A final audit report is compiled and
Environmental Legislation, including group or customer specific requirements and operating permits for quality objectives and promotion of awareness of customer focus throughout the organization.