IT Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ users if necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary PCs ensure that the problem is resolved. - Ensure all customer queries are attended to and resolved within agreed resolution. CSN Support - Respond to remote/satellite customer call-outs (hardware, software and network calls) infrastructure (1st line support). - Offer customer training. - Provide customers with regular feedback on their
Innovators Thrive.
We are seeking a Customer Service Engineer I Â with strong problem-solving skills, excellent communication abilities, and a customer-centric approach to service delivery.
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Services are Accessible to Internal and External Customers Attend IT incidents and requests. Configure new
JHB002502-TR-1 We are recruiting for an IT Associate Customer Engineer. Key Performance Area - Ensure IT Services are Accessible to Internal and External Company Customers - Attend IT incidents and requests. - Configure
subcontractors and customers. ?Maintain customer relationship and improve customer satisfaction. ?Outputs understands customers' potential requirements and provides constructive suggestions for customers' benefit development. ?Be able to communicate and report with customers and have good communication capability. ?Be proficient writing with English, and can communicate with customers about technical solutions. Technical Requirements the initial and intermediate personnel of the customer and subcontractors.
subcontractors and customers. ?Maintain customer relationship and improve customer satisfaction. ?Outputs understands customers' potential requirements and provides constructive suggestions for customers' benefit development. ?Be able to communicate and report with customers and have good communication capability. ?Be proficient writing with English, and can communicate with customers about technical solutions. Technical Requirements the initial and intermediate personnel of the customer and subcontractors.
Managed IT services company seeks a Dynamics Sales/Customer Service CRM Technician Sales and Service Process streamline sales and service operations. Knowledge of Customer Service Workspace is a huge PLUS Technical Proficiency: essential. Proficiency in configuring and customizing the Customer Service and Sales modules is needed. Problem-Solving escalations and ensuring timely resolution of customer issues. Communication and Collaboration: Effective
This role requires you to attend to day-to-day customer queries and to manage and update the product feature new developments, ensuring readiness to support customers. REQUIREMENTS: Matric / Grade 12 1 - 2 years' teams to ensure resolution of customer queries. Adhere to set customer standards. Communicating with
technology solutions provider committed to ensuring customer satisfaction across various sectors including aptitude, excellent communication skills, and a customer-focused approach. As a Technical Support Specialist support to their customer onsite, resolving technical issues, and ensuring a positive customer experience. Responsibilities: Provide technical support to customers via phone, email, chat, or in-person; Diagnose further investigation and resolution; Document all customer interactions, including details of inquiries,
programming skills to assist with production customization and single new region (validation)environment skills 6 years of experience in CICS Meetings, customization, support, testing, debugging, go-live Hands-on require client vendor liaison, setup access. Dev customization and single new CICS region (validation) Dev old environment to new environment Production customization and single new region (validation) Production