business is repeat business. ENVIRONMENT: DRIVE customer adoption, retention & growth utilizing your negotiation and communications skills as the next Senior Customer Success Specialist sought by a cutting-edge Communication business reviews, and feedback sessions to ensure customer satisfaction and identify opportunities for improvement assigned accounts. Collaborate with existing customers to identify product or service offering gaps and business reviews, and feedback sessions to ensure customer satisfaction and identify opportunities for improvement
business is repeat business. ENVIRONMENT: DRIVE customer adoption, retention & growth utilizing your negotiation and communications skills as the next Senior Customer Success Specialist sought by a cutting-edge Communication business reviews, and feedback sessions to ensure customer satisfaction and identify opportunities for improvement assigned accounts. Collaborate with existing customers to identify product or service offering gaps and business reviews, and feedback sessions to ensure customer satisfaction and identify opportunities for improvement
our business is repeat business. ENVIRONMENT: A customer-centric & solutions-driven Software Support Courier sector. You will be expected to support the customer base with any application based technical difficulties You will also be required to rationally isolate customer needs and be able to translate these into potential in a similar role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS rotational shift work will be expected. DUTIES: Assist customers with technical software related queries / problems
repeat business. ENVIRONMENT: MONITOR company and customer systems for signs of failure, irregularity, or Solutions. You will be responsible for supporting customers either as a point of escalation from the Service Active Directory, etc. DUTIES: Monitor company and customer systems for signs of failure, irregularity, or regular updates until full resolution. Inform customers when an incident or problem occurs and provide Investigate and resolve incidents in company and customer systems. Act as a point of escalation for support
troubleshooting and resolving errors and resolving customer queries and providing system training. The ideal DUTIES: Manage customer migration projects. Create and manage migration plans with customers. Migration meeting meeting with customers. Manage data migrations with the take on team. Report on migration progress of of the team. Use advanced technical skills and custom tools to efficiently manage and migrate client project stays on track. Provide customer support, resolving customer queries, recommending solutions
productivity, and ensure the highest level of customer satisfaction. The ideal candidate must possess experience with Account Management and strong Sales and Customer Service. DUTIES: Client Management – Oversee the administration and management of the system. Customize and configure the system to meet the needs of issues, and concerns. Provide technical support to customers (change pins, create profiles, set table locations sales acumen. Strong administrative capabilities. Customer satisfaction. Ability to travel, if required.
Technical Services team who will engage with customers, gather requirements and design and deliver solutions in product capability, designing solutions to customer requirements, and coordinating all aspects of defined project procedures. This includes managing customer communication and coordinating activities with transitions during project implementations. Perform customization and configuration tasks to tailor solutions
software space, experience managing POC activities at customer premises and possess excellent presentation abilities front of all levels of technical and business customers or prospects. DUTIES: Prepare and demonstrate the business requirements of the prospective customers and recommend the optimal solution to meet their tenders. Experience own managing POC activities at customer premises. Ability to communicate a technical message
stakeholders Customer Service & TCF: Maintain a high level of service to customers (internal and service standards as set by the company. Ensure all customers are treated fairly. Required Qualifications: Matric performance driven Systematic Process orientation Customer focus Results and action oriented Integrity &
operational performance and reliability of the customer's ICT infrastructure while being responsible for Participate in the customer's ICT project related tasks to improve and enhance the customer's internal network operational performance and reliability of the customer's ICT infrastructure. REQUIREMENTS: Qualifications