same role Drivers license Duties: Customer Interaction: Greeting customers, scheduling service appointments Consultation: Conducting thorough consultations with customers to understand their vehicle's maintenance or repair repair needs. Listening attentively to customer concerns and accurately documenting service requests necessary services and provide accurate estimates to customers. Service Recommendations: Recommending appropriate vehicle inspections, manufacturer guidelines, and customer concerns. Parts and Inventory Management: Ordering
same role Drivers license Duties: Customer Interaction: Greeting customers, scheduling service appointments Consultation: Conducting thorough consultations with customers to understand their vehicle's maintenance or repair repair needs. Listening attentively to customer concerns and accurately documenting service requests necessary services and provide accurate estimates to customers. Service Recommendations: Recommending appropriate vehicle inspections, manufacturer guidelines, and customer concerns. Parts and Inventory Management: Ordering
Cape. Role Objective: To strive in providing customers with a professional service experience whilst communication between customers, parts and service departments in achieving customer satisfaction goals Responsibilities: Prepare for the arrival of the customer Taking care of customer at initial consultation upon arrival vehicles and update control systems Liaise with customers on regular basis throughout service Ensure accurate accurate invoice payments Vehicle hand over Customer follow – up and reminders Requirements: Senior Certificate
Mpumalanga. Role Objective: To strive in providing customers with a professional service experience whilst communication between customers, parts and service departments in achieving customer satisfaction goals Responsibilities: Prepare for the arrival of the customer Taking care of customer at initial consultation upon arrival vehicles and update control systems Liaise with customers on regular basis throughout service Ensure accurate accurate invoice payments Vehicle hand over Customer follow – up and reminders Requirements: Senior Certificate
or Evolve experience Responsibilities: Welcome customers and capture the relevant information, assuring ordered, and bookings are made to suite customer – daily. Keep customers up to date about information on status vehicle. Handle queries/concerns of customers as per the customers concerned – daily. Make out job cards vehicles for customers, obtaining the necessary authority to do so. Collect Payments from customers that are
and Validation: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions providers, service advisors, technicians, and customers regarding warranty-related issues, claim status reimbursements. Customer Service: Providing excellent customer service by addressing customer inquiries and and warranty repairs. Resolving customer complaints and ensuring customer satisfaction. Compliance and Reporting:
vehicle maintenance and repair services, surpassing customer expectations. Pursue continuous improvement in Establish and nurture strong relationships with customers. Promptly address concerns, ensuring a positive (KPIs) related to service department efficiency, customer satisfaction and profitability. Efficiently manage processes. Dedication to delivering exceptional customer service. Excellent verbal and written communication