Xcede A leading award-winning hosting company is looking for a UX/UI Designer to join their team. As a business, we are in the process of overhauling our existing platform, and designing new and innovative products. If you are passionate and excited about designing and creating innovative solutions
E-Learning Support Technician, covering both Level 1 and Level 2 responsibilities, you will:
type of queries from end users (access level queries, user level incidents, reporting, etc.) Proficiency to end user queries (e.g. access level queries, reporting, user-level incidents) Respond system event
ensuring the alignment between the client service level agreement and operational delivery, whilst also vendors at all levels to get things done and ensure everyone is satisfied. High level of both written delivery, internal and external purposes – needs high level PowerPoint skills). 6. Negotiation Skills: SDM's SDM's often need to negotiate contracts, service level agreements(SLAs), and timelines with both internal
input data and expected results for the testing levels identified as in scope and relevant per portfolio testing, and regression testing within the different levels. Ensuring quality of test cases, scripts and expected and executing test cases across multiple testing levels, with a strong focus on functional and non-functional
alerts regarding risk data issues Attain expert-level proficiency in SQL, Salesforce, and PostgreSQL Document recommendations effectively Detail-oriented High level of accuracy in data analysis and reporting
alerts regarding risk data issues Attain expert-level proficiency in SQL, Salesforce, and PostgreSQL Document recommendations effectively Detail-oriented High level of accuracy in data analysis and reporting
with a strong commitment to delivering the highest levels of quality and customer satisfaction. You should more and possibly take your career to the next level.
permissions to users in the company group Provide third-level support as an enabler for the platform support centres through a functional specification Adhere to Service Level Agreements as signed and negotiated with the platform
reassignment to other resolver groups. Provide a high level of End User Support within a VIP environment, ensuring and efficiencies. Manage call escalations to 2 nd Level and Specialist Support within as well as customer the call on HEAT. Maintain service and quality levels according to of the company' business standards written feedback and technical information to all levels of end-users. Must be able to work independently