applying risk management principles at a consultant level.
A. Claims Processing
level if further intervention is required.
• Possess
yet assertively with difficult customers at all levels and outcomes in a fair, sensitive and persuasive
support, as well as provide and assist with advice on any noted anomalies or trends that could affect the processing
associated
• Policy Administration for advice of any policy amendments, client queries/requests and complaints
Incumbent will be required to Provide superior service levels, resolving all matters and maintaining healthy vision and direction Maintain acceptable service levels at all customers' sites Resolve all customer complaints party service providers with regards to service levels and deliverables Manage 3 rd party service providers health and safety rules and regulations Identify any skills shortage and schedule relevant training or
Incumbent will be required to Provide superior service levels, resolving all matters and maintaining healthy vision and direction Maintain acceptable service levels at all customers' sites Resolve all customer complaints party service providers with regards to service levels and deliverables Manage 3 rd party service providers health and safety rules and regulations Identify any skills shortage and schedule relevant training or
drive operations at both a tactical and strategic level, by leading, performance managing, developing, and
drive operations at both a tactical and strategic level, by leading, performance managing, developing, and
Customer Satisfaction Score (CSAT) Service Level (Response Time) Resolution Rate Call Handling
Customer Satisfaction Score (CSAT) Service Level (Response Time) Resolution Rate Call Handling
Fri) / 4am - 1pm (Mon - Fri) Relevant tertiary level qualification Experience in a client facing role