An exciting position exists for a 1st level support Technician for a Telecommunications company in JHB
operational audits ensuring adherence to Service Level Agreements (SLAs), escalation matrices, and contact keep partners technically compliant and address any emerging issues proactively. Reporting Insights: of 3-5 years of experience in managing Service Level Agreements (SLAs), conducting vetting procedures
operational audits ensuring adherence to Service Level Agreements (SLAs), escalation matrices, and contact keep partners technically compliant and address any emerging issues proactively.
and time agreed. Projects could be associated with any discipline e.g. property, engineering, information business needs and strategic goals. Provide expert-level guidance to the software project team in terms of throughout the lifecycle of the project and escalate any deviations. Ensure management of scope including stakeholders, communicate their roles and define the level of participation in the project, map their communication
and time agreed. Projects could be associated with any discipline e.g. property, engineering, information business needs and strategic goals. Provide expert-level guidance to the software project team in terms of throughout the lifecycle of the project and escalate any deviations. Ensure management of scope including stakeholders, communicate their roles and define the level of participation in the project, map their communication
confidential nature.
Attributes: Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT and Operations Required Experience: Seasoned level of experience in a similar role Seasoned level of experience managing support customers Seasoned level of client services / support management experience Seasoned level of experience, Seasoned level of experience working in a team-oriented, collaborative environment Seasoned level of experience outsourced IT service delivery / management Seasoned level of experience with in-house or outsourced service
Compiling of user and operational manuals 2nd and 3rd level technical operational support for developers (technical understanding of Git processes – expert knowledge Any additional responsibilities assigned in the Agile