Santam Operations, Commercial Contact Centre have an opportunity available for a Team Manager who will be based in Bloemfontein . ROLE: The Team Manager will manage a team of contact centre consultants. Ensuring individual performance on a constant basis. The team manager should also be knowledgeable on all aspects of deliver the best service in the insurance industry. Manages people related matters i.e. attendance, absence service level contributions are met/exceeded. Manages and improves performance by focusing on strengths
Customer Care Manager - Bloemfontein Description: A Customer Care Manager should have several years of working in customer service and/or personnel management. Experience in a Call Centre, sales/marketing customers request, complaints and resolve in a management roll. Needs to have experience in handling customers customers request, complaints and resolve in a management roll. Great communications abilities, including at the branch. Training agents Managing conflict Call Centre management experience will be advantageous
Customer Care Manager - Bloemfontein Description: A Customer Care Manager should have several years of working in customer service and/or personnel management. Experience in a Call Centre, sales/marketing customers request, complaints and resolve in a management roll. Needs to have experience in handling customers customers request, complaints and resolve in a management roll. Great communications abilities, including at the branch. Training agents Managing conflict Call Centre management experience will be advantageous