keeping all systems up to date with patches and security fixes, and helping end-users do their job more Application Support and Installation Windows Server Management & Administration Microsoft Office 365 2nd long-term fault, configuration, performance and security management of Desktops systems Install, configure, and hardware and software within acceptable response times Manage users on systems (reset passwords, create new accounts Server Administration - Active Directory, Data Security, Group Policies etc. - Installation and troubleshooting