area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: this based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to
industries. Job Description Your duties will encompass: Managing Team Schedule. Coordinate all aspects of service Proficiency in Microsoft Office and service management software. Experience from Engineering, Construction
opportunity for a dynamic and Central Key Accounts Manager to provide administrative and analytical support Key Accounts Team. Purpose of the Job: To act as centralised liaison with clients and Key Account Managers Managers (KAMs) in respect of all client accounts. Acquire a thorough understanding of Client administrative between KAMs and internal teams. Resolve client account queries and provide the KAMs with the required forecasts to KAMs. Monitor centrally all client base account statuses and schedule client stock takes for KAMs
opportunity for a dynamic and Central Key Accounts Manager to provide administrative and analytical support Key Accounts Team. Purpose of the Job: To act as centralised liaison with clients and Key Account Managers Managers (KAMs) in respect of all client accounts. Acquire a thorough understanding of Client administrative between KAMs and internal teams. Resolve client account queries and provide the KAMs with the required forecasts to KAMs. Monitor centrally all client base account statuses and schedule client stock takes for KAMs
Minimum requirements:
mission, just like you!
Account specific roles and responsibilities:
Updating client portfolios
Assist with planning and recommendation to clients on their portfilio
Portfolio construction
Liaise with clients
Update client portfolios on Wealthcraft, Retirement Cash Forecaster and Asset Allocation and required by FAIS.
Ensuring accurate and
Advanced computer literacy (MS Office) Managing the complaint management and unauthorised transaction dispute dispute teams Prioritising of client complaints Managing of complaints end-to-end Direct communication (telephonic after resolving a complaint The post Complaints Manager appeared first on freerecruit.co.za .
Diligent and ambitious
Experience in managing various departments and staff members Original