pressure. Ability to work in a team South African citizen Able to travel locally and have own reliable transport
Direct Reporting Line: Senior Customer Relations Officer Varsity College is an educational brand of The the student is advised correctly. Supports the Senior Customer Relations Officer, Campus Deputy Head Customer Relations Centre and escalates queries to the Senior Customer Relations Officer where appropriate. Captures from The Students HUB and escalates queries to the Senior Customer Relations Officer where quires require trends and escalates these identifies trends to the Senior Customer Officer where required. Supports other
Requirements: Essential: Grade 12 – Matric or a Senior Certificate Grade C accreditation with the PSIRA registered Grade C PSIRA accreditation South African Citizen MIE, clear criminal and credit Driver’s license
voidance cases referring to Policy Analysis Level 2 or Senior for sign off Contacting policyholders by phone
voidance cases referring to Policy Analysis Level 2 or Senior for sign off Contacting policyholders by phone
voidance cases referring to Policy Analysis Level 2 or Senior for sign off Contacting policyholders by phone
Requirements: Contact center experience National Senior Certificate - Grade 12 Skills Required: An understanding
(preferred). Proven track record of success in a senior customer service management role, preferably within
(preferred). Proven track record of success in a senior customer service management role, preferably within