to make a placement. Responsible for excellent service delivery to members, advisors, providers and suppliers regional office facilities Member Retention via Service delivery Quarterly Surveys Results, Regional Offices Essential Minimum 3 years of experience in a customer service orientated environment within a Medical Scheme
whilst applying risk management principles at a consultant level.
A. Claims Processing
service provider and the correct appointment of service providers to the claims
technical detail to the Customer, Loss Adjusters to consult or debate the outcome of the claim, ensure lateral
and communicate with the appropriate specialist service providers to engage on each claim, such as engineers
relationships with:
• Finance Division to improve on service delivery issues regarding payment authorisations
to make a placement. Responsible for excellent service delivery to members, advisors, providers and suppliers regional office facilities Member Retention via Service delivery Quarterly Surveys Results, Regional Offices Essential Minimum 3 years of experience in a customer service orientated environment within a Medical Scheme
whilst applying risk management principles at a consultant level. A. Claims Processing The following directly to be authorised to the service provider and the correct appointment of service providers to the claims technical detail to the Customer, Loss Adjusters to consult or debate the outcome of the claim, ensure lateral and communicate with the appropriate specialist service providers to engage on each claim, such as engineers relationships with: • Finance Division to improve on service delivery issues regarding payment authorisations
is looking for a SaaS / MSP Customer Success Consultant to join their growing team. Please note: this in-office role. The SaaS / MSP Customer Success Consultant works closely with customers to understand and contract renewal. As a SaaS / MSP Customer Success Consultant, it is your role to be the client's partner on recommendations on how to get the most from products/services Own proactive processes: host webinars, assist engaged with company and actively using products/services. Build customer loyalty to reduce churn and increase
whilst applying risk management principles at a consultant level. A. Claims Processing The following directly to be authorised to the service provider and the correct appointment of service providers to the claims technical detail to the Customer, Loss Adjusters to consult or debate the outcome of the claim, ensure lateral and communicate with the appropriate specialist service providers to engage on each claim, such as engineers relationships with: • Finance Division to improve on service delivery issues regarding payment authorisations
currently recruiting an experienced Member first consultant/Reservationist to join the team, We are a diversified
currently recruiting an experienced Member first consultant/Reservationist to join the team, We are a diversified
Academic Progression Counselling Facilitates consultations with students in cases where a change is required a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre handle pressure Professionalism Empathy Customer service driven/focused Advanced administrative and organisational Minimum of 2 years administrative and customer service experience. 1 year of operational management/ project
role in overseeing and enhancing the customer service experience across all branches of the car rental department to optimise service delivery. Key Responsibilities: Customer Service Leadership: Provide strategic customer service policies and procedures across all branches. Ensure consistency in service delivery organisation. Act as a role model for exemplary customer service practices and behaviours. Team Management and Development: procedures to ensure consistency and excellence in service delivery. Conduct regular audits and assessments