from users requiring assistance with catalogue of services requests.
Logs and tracks calls using
provided through the service desk.
Handles problem recognition (catalogue of services), isolation, resolution
undefined tasks (those not on the catalogue of services) to the campus Senior Support for resolution and
Functions:
Liaises with service provides on information technology equipment and
from users requiring assistance with catalogue of services requests
Logs and tracks calls using the
provided through the service desk
Handles problem recognition (catalogue of services), isolation, resolution
undefined tasks (those not on the catalogue of services) to the campus Senior Support for resolution and
Functions:
Liaises with service provides on information technology equipment and