Duties:
Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints • Providing customers with the organisation's services and product our Team Leader: Client Service, who is accountable for all Laureate Service functions. Your qualifications:
Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints • Providing customers with the organisation's services and product our Team Leader: Client Service, who is accountable for all Laureate Service functions. Your qualifications:
company, having more than 26 years of offering our services within South Africa.
With further expansion
Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and problem both oral and written
Applying customer service/care principles to all calls
Working with
South Africa's financial services industry. We're passionate about financial services and the good it can We're applying these same principles to financial services to create products that better meet our clients' communication and improving their new business, servicing and claim journeys. • Champion the Customer Experience experience in working with client and/or intermediary service providers. Your knowledge: • Sound knowledge of
South Africa's financial services industry. We're passionate about financial services and the good it can We're applying these same principles to financial services to create products that better meet our clients' communication and improving their new business, servicing and claim journeys. • Champion the Customer Experience experience in working with client and/or intermediary service providers. Your knowledge: • Sound knowledge of
communication and improving their new business, servicing and claim journeys. Champion the customer experience experience in working with client and/or intermediary service providers. Numeracy – Accounting and Data analytics
communication and improving their new business, servicing and claim journeys. Champion the customer experience experience in working with client and/or intermediary service providers. Numeracy – Accounting and Data analytics
driven
replacement parts. Customer service. To provide an exceptional level of service to current and prospective