Operating within the Support Services Hub of the Services Desk Department, you'll be integral in ensuring contributing to the overall efficiency of our Services Desk Department.
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https://www.remotedesk.support/ The Position This Service Desk Technician position is responsible for maintaining service skills. This position reports to our Service Desk Manager. We are looking for an individual who inverter etc, SOUTH AFRICAN CITIZENS ONLY Our service desk engineers are responsible for maintaining user to management regularly. Minimum 3years of service desk experience Microsoft Certified Professional
with, internal and external stakeholders in the Service Desk environment to ensure their on-going commitment commitment. Agree and publish the Service Desk objectives with these stakeholders and report on performance Business Continuity plan; People management: Manage Service Desk agents in delivering a speedy and efficient Service Management; Supervising or leading of a service desk environment; Workstation support. REQUIRED COMPETENCIES
do:
administration processes within Jira Software and Jira Service Desk.
relevant network support experience within a Service Desk environment, ideally within an ISP Knowledge
calls and job cards · Managing own customer service support desk The post Customer Service Representatives
support as required, in liaison with the IT Service Desk, Contact Centre and all Technology Services
support as required, in liaison with the IT Service Desk, Contact Centre and all Technology Services
users.
- Identify problems; log calls with Service Desk and escalate matters to senior Lead:
Business