iOCO Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Customer Service Engineer I to join our team. The successful candidate will play a vital do:
SERVICE DESK ENGINEER
The Service Desk Engineer is the first point of contact for clients and
or tickets and handling resulting incidents or service requests applying standard operating
procedures
full range of products and services offered,
applying agreed service level agreements leveraging
breach and ageing reports for tickets opened by service desk
-Identify gaps and short comings in the
the current processes, procedures, services and provide
recommendations for improvement
iOCO Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Customer Service Engineer I Â with strong problem-solving skills, excellent communication abilities, and a customer-centric approach to service delivery.
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What you’ll expertise:
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
construction projects in the realm of building services and electrical infrastructure? Do you thrive in opportunity for you As a Senior Electrical Building Services Engineer, you will play a crucial role in the design you'll be doing: Developing electrical building services construction project specifications and designs this role, you'll need: A degree in Electrical Engineering or related field, along with professional registration registration with ECSA as a Professional Engineer. At least 10 years of engineering experience, with 5 years specifically
needs and promote our service offerings.
Phakisa Holdings are looking for a Service Point Advisor Gugulethu & Kuilsriver. Matric Good communication
is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
To provide face to face service to customers / members that visit the clients offices and to deliver deliver on the scheme service level agreements to ensure the required customer focus standards are delivered delivered Client service delivery and quality Follow procedures and cooperate with peers and leader for best best possible service delivery Compliance and Risk Management Defined legal, statutory and regulatory compliance resolution of queries and provide required customer service Provide specific, factual and correct progress
We are looking for an EUC Technician/ IT Service Desk Agent to be based in Bloemfontein. The successful responsible for all end user support and service desk services to be delivered to client. Key responsibilities: responsibilities: To provide efficient and effective customer service to the Customer New equipment installation, such as required and updating the resolutions on IT Service management systems. Supporting and assisting in Bi-weekly oversight report on performance and service requirements Ensure adherence to all COMPANY and
Schedule services with customers and field service team; Prepare all necessary work for field service team before services are performed; communicate service expectations and job details to field services team Conduct client communication in a highly customer service-oriented manner and potentially expand the scope