of any issue raised and ensuring each issue is addressed to the satisfaction of the customer; Provide effective unattended issues and follow-ups; Interface between Head office support functions and the customer to ensure
of any issue raised and ensuring each issue is addressed to the satisfaction of the customer; Provide effective unattended issues and follow-ups; Interface between Head office support functions and the customer to ensure
between billed and supported services, promptly addressing discrepancies and facilitating account renewals satisfaction through our Customer Thermometer, promptly addressing potential churn risks, and identifying opportunities Advocate for client needs within the company, addressing feedback and collaborating with internal teams
between billed and supported services, promptly addressing discrepancies and facilitating account renewals satisfaction through our Customer Thermometer, promptly addressing potential churn risks, and identifying opportunities Advocate for client needs within the company, addressing feedback and collaborating with internal teams
in Cape Town to assist the SecOps Tech Lead and Head of Security Operations in enhancing the SOC & activities as directed by the SecOps Tech Lead and Head of Security Operations. This includes monitoring internal systems such as Kimble, Teams, SharePoint and Office 365. Effective personal resource and time management and client reports. Assist the SecOps lead and Head of Security Operations in development of new service
in Cape Town to assist the SecOps Tech Lead and Head of Security Operations in enhancing the SOC & activities as directed by the SecOps Tech Lead and Head of Security Operations. This includes monitoring internal systems such as Kimble, Teams, SharePoint and Office 365. Effective personal resource and time management and client reports. Assist the SecOps lead and Head of Security Operations in development of new service
skills and a proactive approach to identifying and addressing issues. Excellent communication skills, both
Technical skills Strong knowledge and experience of Office 365 services including Exchange Online, SharePoint OS and applications, email flow and routing, and Office 365 services. MacOS experience a plus. Good working (currently) 2 days per month as team days in shared office locations in either Johannesburg, Pretoria, or
Technical skills Strong knowledge and experience of Office 365 services including Exchange Online, SharePoint OS and applications, email flow and routing, and Office 365 services. MacOS experience a plus. Good working (currently) 2 days per month as team days in shared office locations in either Johannesburg, Pretoria, or