standards in the digital age. About the Role: Service Excellence Coordinators are responsible for driving improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Demonstrated improvement initiatives within contact center or Managed Service Provider (MSP) environments.
recruit a Service Centre Analyst to work within the IT department of Clicks Group Services. The role Head Office in Cape Town and will report to the Service Centre Supervisor/ Manager (IT). Job Purpose The cost effective management of IT Incidents and service requests from end to end point of view and to provide provide dynamic IT Support within the agreed Service Promise. Job Objectives Providing telephonic and track all incidents and service requests Taking ownership of incident and Service request from initiation
the provision of a digitally enabled technology service as a group COE, drive business and transformation operate the various technology platforms and shared services, ensure Cyber and Information Security resilience co-ordinate risk review meetings with all Company Service lines Capture and report on outcomes of review
. Company: Our client is a rapidly growing South African software company specializing in the developing and providing dedicated training and support services to ensure customer success. Overview and Skills customers are encouraged to continue using our services. Proven ability to handle a significant volume
team in Somerset West. Our client is a proudly South African company specializing in developing software Good general IT knowledge is required. Customer service/support experience will be advantageous. MySQL
team to achieve results Proficient in - Customer Service Techniques Techniques for ensuring that full account and stated needs in the delivery of products and services. Proficient in - Working in Teams Techniques for and stated needs in the delivery of products and services. Expert in - Client Focus Identify and respond to current and future client needs; providing service excellence to internal and external clients Expert
Our client is a leading international Internet Service Provider that offers amazing career opportunities
Role: We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in smooth operation of the service desk, ensuring we meet all agreed-upon service level agreements (SLAs) (SLAs) and deliver a consistently high-quality service Team Leadership and Development: Provide strong leadership leadership and direction to the service desk team, fostering a positive, collaborative, and high-performing performance, and manage their output along with KPIS Service Desk Operations: Oversee the efficient and accurate
permanent and temporary recruitment services to the South African, European and UK marketplace. In addition consistent adherence to service level agreements (SLAs). Provide support for hosted services, solutions, and monitoring, optimisation, and management of hosted services and solutions with care and attention. Skillfully
: Our client is a rapidly growing South African software company specializing in the developing and providing dedicated training and support services to ensure customer success.
Overview
customers are encouraged to continue using our services.