Africa, and the Middle East. We support insurers, banks, financial inclusion organizations as well as management solutions Policies, standards, patterns, and best practices Ideally: knowledge of banking, cloud architectures
a Microsoft Dynamics 365 CE solution for our call centre of almost 1000 hosts, 24x7. We take pride in features in a self-sufficient way to a high technical standard Assisting junior developers in planning the implementation
the Test Strategy, test processes, and quality standards. Liaising with the relevant parties for test data significant exposure to the financial services or banking industry Deep understanding of software testing methodologies, financial industry regulations, compliance standards, and risk management practices Excellent analytical
Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
diagnoses, and troubleshoots incoming employee calls. Provides support services to employees with technical with users. Develops, documents, and implements standard operating procedures and customer service guidelines
diagnoses, and troubleshoots incoming employee calls. Provides support services to employees with technical with users. Develops, documents, and implements standard operating procedures and customer service guidelines
assistance as required. Ensure prompt response to calls and escalate when necessary. 1st and 2nd Line Maintenance issues appropriately. Update and close service desk calls efficiently. Perform software upgrades and installations
Africa, and the Middle East. We support insurers, banks, financial inclusion organizations as well as management
to know about exciting opportunities in leading banks and insurance companies across South Africa. (Please
relevant field.