aging report. Following protocol in line with Standard Operating Procedures (SOP) when dealing with different aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly action. All communication must be done in line with Standard Operating Procedures (Type and Time) Detailed query handling will be checked. Quality of e-mails, calls and letters sent will be evaluated. Quality of notes
aging report. Following protocol in line with Standard Operating Procedures (SOP) when dealing with different aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly action. All communication must be done in line with Standard Operating Procedures (Type and Time) Detailed query handling will be checked. Quality of e-mails, calls and letters sent will be evaluated. Quality of notes
Service Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist student contact made by the Customer Relations Centre on the academic system. Assists with unresolved unresolved queries from the Customer Relations Centre and follow up with the Customer Relations Officer to provide enable smooth assistance from the Customer Relations Centre of student queries. TEAM SUPPORT, GENERAL and SYSTEM supports all members of the Customer Relations Centre team to ensure the efficient resolution of student
Service Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist student contact made by the Customer Relations Centre on the academic system. Assists with unresolved unresolved queries from the Customer Relations Centre and follow up with the Customer Relations Officer to provide enable smooth assistance from the Customer Relations Centre of student queries. TEAM SUPPORT, GENERAL and SYSTEM supports all members of the Customer Relations Centre team to ensure the efficient resolution of student
expand our reach. Interview Target • Make proactive calls to prospective students, scheduling interviews to ensuring payment is completed. • Conduct regular calling campaigns to convert interviews into applications Reporting • Maintain accurate daily reports, including call reports and interview booking trackers and the Student
expand our reach. Interview Target • Make proactive calls to prospective students, scheduling interviews to ensuring payment is completed. • Conduct regular calling campaigns to convert interviews into applications Reporting • Maintain accurate daily reports, including call reports and interview booking trackers and the Student
and manages all documents in the office. Receives calls and visitors and notifies the relevant person of
and manages all documents in the office. Receives calls and visitors and notifies the relevant person of