REQUIREMENTS: Matric / Grade 12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience queries in a timeous manner. Meeting the set standards and adhere to the SLA's. Liaise with resolver resolution of customer queries. Adhere to set customer standards. Communicating with both internal and external
li>Matric / Grade 12
the future of banking? If you thrive in a dynamic environment, our client in the banking industry is looking operational and tactical development initiatives of the Bank. It is essential to execute and implement application programs and projects in accordance with the Bank's standards, policies, procedures, governance guidelines that arise. Join us and help shape the future of banking with your expertise 12-month contract 5-7 years'
the future of banking? If you thrive in a dynamic environment, our client in the banking industry is looking operational and tactical development initiatives of the Bank. It is essential to execute and implement application programs and projects in accordance with the Bank's standards, policies, procedures, governance guidelines that arise. Join us and help shape the future of banking with your expertise 12-month contract<
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
/>- Interaction with clients through meetings, calls, and emails
- Troubleshoot system issues and
through configuration and resolve Production Support calls
to impeccable standards • To set, maintain and continuously improve support standards by setting targets incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set
to impeccable standards • To set, maintain and continuously improve support standards by setting targets incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set
outcomes and business objectives Prepare and document standard operating procedures and protocols as well as Contact Garth Zoutendyk on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
hours
1