Standard Bank Call Centre Inbound Jobs in South Africa
Support Engineer Cape Town
Datafin It Recruitment
Cape Town Region
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service business standards, processes and procedures. Create and update documentation related to all Standard Operating
share this job on whatsappCloud Engineer Woodstock
Datafin It RecruitmentWoodstock
escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform secure, up-to-date and in line with industry standards. Train and mentor peers and Juniors. Maintain customer, partner and supplier requests, telephone calls and emails in a timely and professional manner.
Support Engineer Durban
Datafin It RecruitmentDurban
and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintain service and quality the company' business standards, processes, and procedures. Resolve all calls logged by end users, relating
Build Engineer Cape Town
Datafin It RecruitmentCape Town Region
who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
Crm Engineer Cape Town
Datafin It RecruitmentCape Town Region
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
Product Manager Johannesburg
Datafin It RecruitmentJohannesburg
a mission to revolutionize the world of mobile banking. You will take a leading role in the development for example worked with products in banking, payments, mobile banking. Have an understanding of financial
Noc Technician Durban
Datafin It RecruitmentDurban
the stability of the core network. Engaging in on-call rotation shifts 24/7 or whenever necessary. Identification troubleshooting. Broad based knowledge of industry standard software products in support of customer environments
Solutions Specialist Cape Town
Datafin It RecruitmentCape Town Region
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint
Development Manager Johannesburg
Datafin It RecruitmentJohannesburg
overseeing the development process, setting standards, and ensuring project success. Candidates should Code Quality and Standards: Oversee code reviews and establish development standards to maintain code productivity. Software Documentation: Review and standardize software documentation to ensure clarity, completeness quality standards IoT Standards and Distribution Architecture: Proven experience in IoT standards such as
Product Owner Stellenbosch
Datafin It RecruitmentStellenbosch
products deployed to clients, maintaining high standards of excellence. Facilitate communication between Detail-oriented with a focus on maintaining the highest standards of quality in project deliverables. Proactive
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