Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of providing a first call resolution experience, while maintaining a high standard of customer service Services inbound telephone queue and web touchpoint. Resolve a minimum of 30 telephone calls per day. To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records when necessary. To achieve a minimum QA (quality standard) of 90%. Interacting with medical aids and medical
Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of providing a first call resolution experience, while maintaining a high standard of customer service Services inbound telephone queue and web touchpoint. Resolve a minimum of 30 telephone calls per day. To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records when necessary. To achieve a minimum QA (quality standard) of 90%. Interacting with medical aids and medical
training will be done within our Client Contact Centre for all successful candidates. The successful candidate probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing progress and skills gained within the Client Contact Centre. R16 000 - R19 000 - Monthly
training will be done within our Client Contact Centre for all successful candidates. The successful candidate probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing progress and skills gained within the Client Contact Centre. R16 000 - R19 000 - Monthly
ensure the effective implementation of the dealer standards, corporate Identity norms, manpower adequacy,