Troubleshoot and resolve system-related issues in a timely and efficient manner. Maintain a detailed knowledge issues or maintenance. First-Level Support Response Time: Respond to and resolve system-related issues within security breaches. Issue Resolution Time: Monitor and reduce the time taken to resolve system-related issues interpersonal skills. Ability to work independently and as part of a team. Certification in relevant systems and
project(s), or as part of a team of developers A sense of duty – understanding that you will be part of a team